Support That Keeps Your Meeting Spaces Running Smoothly

From responsive helpdesk support and issue resolution to proactive monitoring and preventative maintenance, we help keep your workplace technology available, reliable and ready to use.

AuDeo Support Options Support Portal

From responsive helpdesk support and issue resolution to proactive monitoring and preventative maintenance, we help keep your workplace technology available, reliable and ready to use.

Free your IT and facilities teams from troubleshooting meeting room issues themselves. With specialist support on hand, they can stay focused on their own priorities.

Identify and address potential issues before they impact users or disrupt meetings. Continuous monitoring helps detect problems early, reducing downtime and creating a more reliable experience across your meeting spaces.

Proactive monitoring, responsive support and experienced AV specialists help ensure issues are resolved quickly, keeping technology performing as expected and giving you confidence that help is always available when you need it.

We're here to support you

Great workplace technology creates better meetings, stronger collaboration and more productive teams. Our role is to help keep that experience consistent, providing the expertise, guidance and support needed to ensure your meeting spaces continue performing at their best.

Free your IT and facilities teams from troubleshooting meeting room issues themselves. With specialist support on hand, they can stay focused on their own priorities.

Learn More
Identify and address potential issues before they impact users or disrupt meetings. Continuous monitoring helps detect problems early, reducing downtime and creating a more reliable experience across your meeting spaces.

Learn More
Proactive monitoring, responsive support and experienced AV specialists help ensure issues are resolved quickly, keeping technology performing as expected and giving you confidence that help is always available when you need it.

Learn More

The Right Level Of Support

AuDeo offers a range of support options, from remote assistance to on-site engineer cover, allowing you the freedom to choose the most appropriate level of support for your technology and users. The result is reliable meeting spaces backed by support that fits your needs.

A Proactive Approach To Reliability

We actively monitor your meeting spaces to identify potential issues before they impact users. When a problem is detected, we don't just raise an alert. We contact your team, take ownership and work to resolve it as quickly as possible, helping minimise downtime and prevent disruption to meetings.

Access To The Right Expertise

Our experienced team supports the full range of technologies we design and install. With specialists covering different areas of workplace technology, we can connect you with the most appropriate person to diagnose and resolve issues quickly, helping keep your technology performing as expected.

How We Deliver Support?

Support isn't simply one of our services. It's a fundamental part of how we help customers succeed. We're passionate about helping customers get the very best from their workplace technology, which is why support sits at the heart of everything we do. From the solutions we design to the way we support them long after installation, our focus is on creating meeting spaces that people can rely on every day.

Faster Issue Reporting

Every meeting space is assigned a unique QR code, making it quick and easy for users to report issues. With a simple scan, support requests can be logged in seconds, without needing to know room details or technology information. Because we instantly know which room is affected and what equipment is installed, we can start diagnosing the issue faster.

Complete Visibility

Through your dedicated support portal, you can access everything you need in one place, from support cases and engineer callouts to contract information, room details, and monitoring status. With a clear overview of your support service and meeting spaces, it's easy to track progress, stay informed, and maintain visibility across your organisation.

Proactive Monitoring

We monitor the health of your meeting spaces in real time, helping identify and resolve issues before they affect users or disrupt meetings. When faults are detected, our team is alerted immediately. We investigate the issue, contact the right people and take ownership of the resolution, helping minimise disruption before users are affected.

This proactive approach helps reduce downtime, minimise disruption and create a more reliable meeting experience. It also removes the need for manual room checks, eases the burden on IT and facilities teams, and helps keep technology performing as expected.

"AuDeo have been a pleasure to work with. Their technical expertise, professionalism and collaborative approach have been exceptional throughout. Their support consistently goes above and beyond, and they take the time to understand your business and deliver thoughtful, future-focused solutions. I wouldn't hesitate to recommend them to any organisation looking for a trusted AV partner."

Lee Lucas
Head of IT, Uncommon

Let's Find The Right Support For You

Whether your AV systems were installed by AuDeo or another provider, our team can help you find a support solution that keeps your technology performing at its best.

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We bring together design, project management and installation to deliver meeting spaces that are simple to use, reliable to run and built for better collaboration.

We review the condition of your existing technology and identify opportunities to improve performance, reliability and the user experience.

We assess the acoustics in your spaces and identify ways to improve sound quality, speech clarity and the overall meeting experience.

Services That Complement Your Support

Alongside ongoing support, we offer a range of services to help you evaluate, improve, and evolve your workplace technology and meeting spaces.

Our Process

We bring together design, project management and installation to deliver meeting spaces that are simple to use, reliable to run and built for better collaboration.

Learn More
We review the condition of your existing technology and identify opportunities to improve performance, reliability and the user experience.

Learn More
We assess the acoustics in your spaces and identify ways to improve sound quality, speech clarity and the overall meeting experience.

Learn More