Supporting Your Meeting Room AV
For over two decades, we've been dedicated to providing exceptional AV support. We’ve successfully resolved thousands of support enquiries and continue to ensure that we remain at the forefront of AV support by providing the best level of service possible. We firmly believe in the importance of maintaining an in-house team of experts who can deliver direct AV support. Our goal is to offer genuine human interaction and assistance whenever you require it, with swift resolutions ensuring minimal disruption to your meetings.
Design Excellence for Minimal Ongoing Support
We design our rooms with simplicity, functionality, reliability, and security at the core, reducing the need for extensive ongoing support. Our dedicated installation team guarantees top-tier standards when setting up your equipment, ensuring flawless operation and we can provide your team with training sessions on how to use your room.
In the unlikely event of complications, our helpful team stands ready to guide you every step of the way.
Tailored Support Levels
Choose from a variety of flexible services and support options tailored to optimise your meeting room solution within your budget. Our remote, hybrid, on-site and proactive support packages can be mixed and matched to suit your individual room requirements and preferences.
Our support contracts cover all solutions and equipment we provide. We extend our support to existing AV spaces through comprehensive evaluations of your current AV equipment to determine the best way we can support you.
Our approach to support is holistic. While equipment support is crucial, we also extend assistance to your physical meeting spaces and your users. Remote collaboration allows us to guide your team through setup and troubleshooting. Additionally, our support packages include on-site call outs for hands-on issue resolution. And, if you choose support with proactive monitoring included our team will actively prevent and resolve support issues before you’re even aware there’s a problem.
We are very conscious of the integrations that your rooms and equipment need to have with the platforms that you use, for example using Microsoft Teams in your meeting rooms. While we don't manage platform support, we are well-informed about the integration needs between your rooms, equipment and platforms like Microsoft Teams. Being proactive, we anticipate potential issues and changes, aiding you in overcoming any arising challenges.
How are Support Queries Dealt With?
Contact us via phone, email, or video to log a support issue at support.audeo.co.uk. Our dedicated helpdesk staffed by knowledgeable AV experts is your first point of contact. Our streamlined systems and processes manage your support requests, adhering to tailored SLAs for your meeting spaces.
Many enquiries are resolved during the initial contact with our helpdesk. For more complex issues that require a little more help, you can utilise your allocated on-site call outs.
Our in-house support team undergoes extensive training to provide the best assistance for your AV equipment and deliver direct Audio Visual support. Their expertise spans a wide range of systems, and they stay up-to-date with the latest releases and technologies.
Very often you will be able to speak directly to a member of the team who designed or installed your AV systems. You'll get support from real people, who know and understand your AV set up, ensuring fast resolutions for uninterrupted meetings.
Support is in the Details
From equipment lists with makes, models and serial numbers, through to room schematics and even photos, we have all your meeting room details to hand in our support system. This helps our support staff to understand the intricacies of your room and puts them in a great position to be able to help you.
Most support enquiries can be resolved quickly, including replacement parts and equipment for identified faults. For more intricate problems, your on-site call outs come into play, and our engineers can often diagnose and fix issues on-site. When issues stem from platform changes or integrations, we collaborate with you and other support providers for swift resolution.
Your AV Support Journey Begins Here
Our commitment is to provide the best possible support for your meeting rooms and AV systems. When you entrust us with your meeting spaces, you can be confident that we will always be available to assist you when you need it the most.Find out more about our support Have a chat with our support team